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COVID-19 Patients & Visitors

Aligned with the Ministry of Health and World Health Organization directives, JHAH is taking proactive steps to prevent and limit COVID-19 and to ensure operational readiness and maintain flexibility should circumstances evolve in response to COVID-19.

Infection Prevention Entrance Screening

Infection Prevention Entrance Screening is now in effect. All patients, family members and JHAH staff entering JHAH will be screened by nurses. This consists of applying hand sanitizer, wearing a mask, answering questions related to travel history, and being assessed for symptoms, including cough, sore throat, shortness of breath, runny nose, and getting checked for high temperature using an infra-red non-contact thermometer.

Impact of COVID-19 on JHAH services

Key information for patients and visitors

COVID-19 testing is critical to measure the spread of infection, treat those who are infected, and enable support measures that limit the disease from spreading.

Understand how and where we test for COVID-19 at JHAH, who to contact about testing, how to prepare for a COVID-19 test, information about test results, and what to do if someone tests positive.

COVID-19 testing at JHAH

JHAH has put in effect temporary special measures to make sure that our patients continue to be cared for in a safe environment.

Clinical service changes

Affected services: Primary Care | Walk-in Care | Specialty Clinics | General Pediatrics | Pediatric Immunization | Dentistry | Home Health Care | Radiology

Find out how each clinical service’s opening hours and location may have been affected at Contact Us.

Visitors and other service changes

Find details about service changes to visitation, food services, mosques and flower shops under Visitor Information.

Pharmacies

Read about pharmacy service changes

Procedures and appointments

All non-urgent specialty and primary care appointments will be changed to telephone or MyChart Video Visits, where possible. You will be contacted if your appointment has been changed.

Surgical procedures: All non-urgent surgical procedures (elective), inpatient and outpatient surgical procedures in JHAH Dhahran and Al-Hasa have been temporarily suspended.

Primary Care: Appointments will be changed to telephone or MyChart Video Visits, where possible. For Walk-In Care visits, please use the Primary Care main entrance, located across from the Dental Clinic. 

Dental: Procedures and appointments will be postponed.

Specialty appointments: Non-urgent specialty clinic appointments will be changed to telephone or MyChart Video Visits, where possible.

If your appointment is non-urgent

Our team will contact you if your appointment will be changed to a telephone visit or a MyChart Video Visit, where possible. It may be canceled and thereafter rescheduled for a later time.

Care services with a regular schedule

Care services that will continue to operate with a regular schedule

  • Emergency medical services
  • Hemodialysis treatments
  • Oncology active treatments, including radiation therapy

Before attending your appointment

Before attending your appointment, we encourage you to call and confirm with the service. Contact 800-305-4444 during business hours.

Pediatric immunizations

Pediatrics Immunizations are temporarily limited to children of one year and below.

If you need to book an immunization visit for your child, please call the Centralized Contact Center at 800-305-4444, option 1 for appointments. 

Immunizations are performed only in building 61 in the Pediatrics Specialty area.

See map or find your way with the JHAH MyWay app. 

Inpatient visitation at Dhahran and Al-Hasa health centers

As those receiving inpatient care are the most vulnerable to infection, inpatient visits are closed until further notice to help safeguard our patients.

The Al-Hasa inpatient lobby will remain closed 24/7.  Patients’ families will be notified at the gate by security.

Patients’ loved ones can stay in touch using technology. Contact the JHAH Centralized Call Center 800-305-4444 / Option 4 to connect to a patient room.

JHAH has made additional clinical staff available to answer questions. If you would like to communicate with your healthcare team, please use MyChart to send a message. To speak with the service related to your care please call 800-305-4444, select option 1, for ‘Appointments’ and follow the prompts to connect with the service.

MyChart Video Visit

MyChart Video Visit now offers you secure, virtual face-to-face interactions with a psychiatrist or primary care physician.

Learn how to book a MyChart Video Visit

Telephone Visit

With a JHAH Telephone Visit, your doctor will call you directly. You do not need a MyChart account and, before your visit, we will contact you with any preparation details you need. 

Learn how to book and attend a Telephone Visit

Care Line

If you have a medical question related to COVID-19 or a question about your health, our caring and expert doctors and nurses are here to help.

Call 800-305-4444 and select option 3,

  • To speak to a clinician on the COVID-19 Care Line, press 1
  • To speak to a nurse about your health, press 2

View more information about our Care Lines

Emotional Help Line

The Emotional Help Line is available for JHAH patients, and the family members of JHAH patients, who are admitted to a JHAH hospital, in a quarantine facility, or in-home isolation to provide psychological support and counseling when needed.

View more information about JHAH Emotional Help Line

JHAH has put in effect temporary special measures to make sure that our patients continue to have access to medication.

Ordering and picking up your medication

In order to ensure your safety and to provide the best possible service, we recommend that you order your medication on MyChart two days before coming to the pharmacy, so you are guaranteed less waiting time at the pharmacy.

JHAH encourages you to use a JHAH pharmacy located nearest you to pick up your medications. The pharmacies located in the districts, Al-Midra Tower and the Dhahran Core Area Tower Building are meant to make your medication pick up convenient and easy.

Dhahran Drive-Through Medication Pick-up location

Find the Dhahran Drive-Through Medication Pick-up location is located behind the Dental Clinic (Building 54). Get directions

Available from 8 a.m. to 4 p.m., Sunday to Thursday, this service offers greater convenience and follows infection prevention best practice.

This new service is only available for medications ordered on MyChart:

  • Select the “DH Drive-Through Medication Pick-up location” on MyChart.

  • Medications are ready the following business day from the time of request.

Watch a video on ‘How to refill/renew your medication on MyChart' on MyChart Learning

Please note: It is a requirement to show government-issued identification when collecting medication.

See how to change your medication pick-up location

Message our COVID-19 healthcare heroes

Box Out: Care Line

Care Line

If you have a medical question related to COVID-19 or a question about your health, our caring and expert doctors and nurses are here to help.

Call 800-305-4444 and select option 3

  • To speak to a clinician on the COVID-19 Care Line, press 1
  • To speak to a nurse about your health, press 2

View more information about our Care Lines

Box Out: MyChart

MyChart

If you would like to communicate with your healthcare team, you can use MyChart to message them or schedule a MyChart Video Visit.

MyChart Video Visit

MyChart Video Visit now offers you secure, virtual face-to-face interactions with a primary care physician.

Learn how to schedule a MyChart Video Visit

Emotional Health Support

The COVID-19 Mental Health Tool Kit is a COVID-19 guide for communities and patients in isolation, quarantine, and their family and friends.

Johns Hopkins Aramco Healthcare (JHAH) has also opened the Emotional Help Line to provide psychological support and counseling when needed for particularly exposed JHAH patients.

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