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COVID-19 Testing

COVID-19 testing at JHAH

Johns Hopkins Aramco Healthcare (JHAH) is here to safeguard the health of you and your family. COVID-19 testing is critical to measure the spread of infection, treat those who are infected, and enable support measures that limit the disease from spreading.

How to prepare for your test

If you are scheduled to be tested for COVID-19 at JHAH, we will provide you with all the details needed to complete your testing, including pre-documentation, testing location, and the time you should arrive for your screening.

Testing locations

JHAH Drive-Through Screening Station
This is a streamlined process, allowing our JHAH medical professionals to swiftly test the identified candidates, while they are seated in their vehicle.

Walk-in Care clinics
During opening hours

Emergency Medical Services (EMS)
Outside Walk-in Care clinic opening hours

I need to reschedule my test

If you have been contacted to be tested for COVID-19 at JHAH but you need to reschedule your test, you can call our Nurse Care Line at 800-305-4444, option three, and they will coordinate your test appointment with you.

JHAH clinician phone call
After your COVID-19 test, a JHAH clinician will call you within three working days to advise you of the COVID-19 test results. 

Test results in MyChart
If you are registered in JHAH MyChart, the result of your COVID-19 test will be released in MyChart within three working days.

What if I have missed a call from JHAH?
If it has been more than three working days since you were tested at JHAH, and if you have missed one or multiple calls from our central phone line 800-305-4444, you can call our Nurse Care Line at 800-305-4444, option three, and request your test result.

Positive COVID-19 test results

Asymptomatic
Asymptomatic individuals who test positive for COVID-19 will be assigned to home quarantine for 14 days, need to fill and submit the Ministry of Health Home Isolation Acceptance form, and must follow the home quarantine guidelines.

Open acceptance form

Symptomatic 
Symptomatic individuals, who test positive for COVID-19, will be advised by the physician releasing the results if they are candidates for home isolation/quarantine, an isolation/ quarantine facility, or if hospitalization is needed.

Home isolation/quarantine

Individuals on home isolation/quarantine will receive daily JHAH support and monitoring, online or by phone throughout the 14 day quarantine period. 

Download the JHAH Home Isolation Guide

Who should be tested for COVID-19

Contacts
You are defined as a ‘contact’ if you have been exposed to a confirmed COVID-19 case. Contacts identified by Johns Hopkins Aramco Healthcare (JHAH) will be contacted by the JHAH Population Health team, who will assess your situation and provide you with guidance.

Asymptomatic contact testing
Asymptomatic contacts of confirmed cases are not tested for COVID-19, unless they have risk factors such as immune-compromise, cancer, or chronic conditions, such as diabetes. These individuals will be under home quarantine for 14 days with support and monitoring by JHAH Population Health and the JHAH MyChart Home Monitoring program. 

Symptomatic contact testing
If you have been exposed to a confirmed COVID-19 case and you are experiencing any of the following symptoms: fever; cough; shortness of breath; headache; sore throat; or diarrhea, call the JHAH COVID-19 Care Line at 800-305-4444. Select option three followed by option one to speak to a clinician, who will review your condition and, if needed, schedule you for a COVID-19 test at your registered JHAH health center.

Who should I contact?

If you are in doubt whether or not you should get tested for COVID-19, call the JHAH COVID-19 Care Line at 800-305-4444 and select option three. To speak to a clinician on the COVID-19 Care Line, select option 1.

Testing policy for JHAH healthcare workers

The JHAH COVID-19 testing policy for healthcare workers adheres to the associated Weqaya guidelines.

Where should I go if I experience COVID-19 symptoms?

If you are experiencing COVID-19 symptoms, such as fever, cough, runny nose, shortness of breath, or sore throat, JHAH Primary Care has opened a special respiratory area inside our Walk-in Care clinics. Visual triage is conducted for all JHAH registered patients upon entrance and clinical assessment, COVID-19 testing, and case management are all conducted in the safest possible environment of care.

Find your way to the Dhahran special respiratory area or learn more about contacting JHAH during the COVID-19 pandemic

JHAH Drive-Through Screening Station

This is a streamlined process, allowing our JHAH medical professionals to swiftly test the identified candidates, while they are seated in their vehicle.

Walk-in Care clinics

During opening hours

Emergency Medical Services (EMS)

Outside Walk-in Care clinic opening hours

Box Out: Emotional Help Line

Emotional Help Line

JHAH offers emotional counseling through the COVID-19 Emotional Help Line. The helpline is currently offered to JHAH registered patients who are:

  • In COVID-19 home isolation or quarantine
  • JHAH admitted patients
  • Receiving a referral from the COVID-19 Care Line

Call the Emotional Helpline at 013-870-1919

The Emotional Help Line is available Sunday to Thursday, 8 a.m to 3 p.m.
Box Out: COVID-19 Care Line

COVID-19 Care Line

If you have a medical question related to COVID-19, our caring and expert doctors and nurses are here to help.

Call 800-305-4444 and select option 3. To speak to a clinician on the COVID-19 Care Line, select option 1.

The COVID-19 Care Line is open Sunday to Thursday, 7 a.m. to 3:30 p.m.

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