العربية MyChart

Patient Information

At Johns Hopkins Aramco Healthcare (JHAH), we know that for patients and visitors, a hospital visit can be both worrying and confusing. To support you, and make your hospital visit as comfortable as possible, this page will help you plan your visit, with information on what to expect and the services and facilities we offer.

We are here to help you and your family at every stage of your journey with us, and our hospital teams strive to enhance the health and wellbeing of the people we care for - providing world-class care close to home.

To find out more about the clinics and services offered at JHAH facilities, visit our Primary Care pages

Download a full list of the services offered by JHAH


Box Out: Dhahran


Find out more about how to become a patient at Dhahran.

Register at Dhahran

Download our Dhahran services and car parking map


Box Out: Al-Hasa


Find out more about how to become a patient at Al-Hasa.

Register at Al-Hasa

Download our welcome guide to Al-Hasa


Blood Donation

Blood transfusions save lives. Donating one single unit of your blood can help many people, including babies, as your blood is separated into different components and volumes. A little of your time and a simple needle prick can transform you into a superhero. Remember, there is no substitute for human blood. Donate today.

To make donating blood easier, the JHAH Mobile Blood Donation Center is moving around looking for donors.

You can become a donor if you have a valid ID (Saudi Aramco ID, Saudi National ID, Iqama or passport), are healthy, at least 17 years old, and weigh at least 110 pounds (50 kg). You should also not have donated blood in the last eight weeks. 

Download blood donation tips

Download blood donation timetable for Central and Western areas

Box Out: Medical Liaison Office

Medical Liaison Office

When you are dealing with health worries, the last thing on your mind will be the paperwork often needed for a hospital visit. Our Medical Liaison Office is here to take away some of this additional stress. We can obtain copies of patient information, records, blood group certificates and immunization certificates. We can also help with the following:

  • Deal with patients’/legal guardians’ requests for medical reports/summaries, copies of medical records, X-rays, etc.
  • Issue off-duty certificates for JHAH patients
  • Issue Escort Certificates, Hospital Attendance, disabled parking stickers, etc. to JHAH patients in need
  • Coordinate requests for medical information received from JHAH ex-patients
  • Officially stamp medical reports requested by JHAH patients
  • Provide/revoke MyChart proxy authorization access
  • Obtain approval to release medical information if we have received an official request

To contact us

Box Out: Health Encyclopedia

Health Encyclopedia

Johns Hopkins Aramco Healthcare is built on a foundation of learning and education. We are committed to passing some of our medical knowledge on to our local communities, helping you to take an active role in your healthcare journey.

To help achieve this, we offer a free Health Encyclopedia – available in both English and Arabic - featuring detailed medical descriptions, interactive tutorials and downloadable illustrative summaries.

Take a look at our free Health Encyclopedia 

How to provide feedback

We are committed to providing you with the very best care and hospitality at all times. To help us achieve this – and make any necessary improvements – we encourage both patients and visitors to tell us about their experience with JHAH. Have your say by talking to members of staff who have cared for you, and by taking our patient satisfaction survey sent to you via SMS 72 hours after your discharge from hospital.

Patient Relations

If there is a matter you wish to discuss with us in more detail – whether that is positive feedback about a member of staff who has “gone the extra mile” in caring for you, or something you feel we could have done better, our multilingual Patient Relations team would like to hear from you.

Contact us by calling our Centralized Contact Center on 800-305-4444 (in Kingdom) or +966-13-870-3888; writing to us; or by dropping in to one of our Patient Relations offices, which can be found across our sites (ask at your local health center’s reception for details).

Our Patient Relations office is open from Sunday to Thursday, from 7 a.m. to 4 p.m. If you need to speak with us urgently out of hours, speak with a unit charge nurse.

About us

If you would like to discover more about JHAH, and explore our proud history and leadership, please visit our About Us page