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Patient Information

At Johns Hopkins Aramco Healthcare (JHAH), we know that for patients and visitors, a hospital visit can be both worrying and confusing. To support you, and make your hospital visit as comfortable as possible, this page will help you plan your visit, with information on what to expect and the services and facilities we offer.

We are here to help you and your family at every stage of your journey with us, and our hospital teams strive to enhance the health and wellbeing of the people we care for - providing world-class care close to home.

 

Box Out: Medical Liaison Office

Medical Liaison Office

Our Medical Liaison Office team is here to assist you with:

  • Requests for medical reports/summaries
  • Copies of medical records, diagnostic imaging and lab reports. Alternatively, you may also choose to request the release of medical information and reports online using MyChart
  • Issuing off-duty certificates
  • Issuing Escort Certificates, Hospital Attendance, and disabled parking stickers

Find out about our opening hours at Visit Us. For urgent requests, while you are in the hospital, ask the nearest charge nurse.

Release of medical records

You can request your medical information to be released directly from your MyChart account. Once we have processed your request, you will be able to view or download the medical information. To request the release of medical information for a dependent, you will need to submit the request through your proxy access to their MyChart account. For requests involving physical records i.e., imaging CDs, we will let you know when it is ready for pick-up at our Medical Liaison Office.

Alternatively, you may also choose to contact our team to request the release of medical information and reports. To receive a copy of a medical record/summary for dependents over 18 years old, such as dependent parents, visit the JHAH Medical Liaison office. Your dependent needs to be present to sign the ‘Authorization to Request Release of Medical Records’ form. If your dependent is not able to come to JHAH, you will need to present a JHAH approved evidence of authorization, such as a notarized power of attorney or a court order.

Email us    Call us

Box Out: Patient Relations

Patient Relations

Our multilingual Patient Relations team is here to talk with you about:

  • Addressing any concerns you may have with your care at JHAH
  • Choosing or changing your Primary Care Physician
  • Recognizing a staff member who has “gone the extra mile” in caring for you, or addressing something you feel we could have done better
  • Requesting adjustments to JHAH services to meet the needs of persons with disabilities or special needs

Visit the Patient Relation office

Find out about our opening hours at Visit Us. For urgent requests, while you are in the hospital, ask the nearest charge nurse.

  • Dhahran: Emergency Services | Surgicare, behind reception | Gastrointestinal clinic area | Building 61, in front of OBGYN clinic | Primary Care - see map
  • Al-Hasa Health Center, Outpatient Clinics reception area - see map
  • Abqaiq Health Center - Administration Office
  • Ras Tanura Health Center - building 2, ground floor

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Persons with disabilities - accessible services

We make every effort to provide a comfortable and inclusive environment for our patients and visitors. Our dedicated teams are on hand to answer any questions you may have about our facilities or aspects of care.

Our accessible facilities for patients and visitors include:

  • Drop-off and pick-up points
  • Accessible parking spaces
  • Valet parking for outpatient appointments
  • Wheelchair accessible entrances
  • Wheelchairs available at every entrance
  • Digital wayfinding mobile app; guiding you with accessible routes
  • Sign language interpretation services
  • Electronic beds during admission
  • Hands-free door opening sensors
  • Accessible bathrooms
  • Height adjustable dining tables in the cafeteria

Request a service adjustment

About MyChart

Your online health portal

JHAH MyChart empowers you to manage your healthcare through an easily accessible online portal. You can view a summary of your clinic visits, receive reminder notices for important preventive health actions and even improve your medication management.

How to become a patient at JHAH

Box Out: Dhahran

Dhahran

Find out more about how to become a patient at Dhahran.

Register at Dhahran

 

Box Out: Al-Hasa

Al-Hasa

Find out more about how to become a patient at Al-Hasa.

Register at Al-Hasa

 

How to provide feedback

We are committed to providing you with the very best care and hospitality at all times. To help us achieve this – and make any necessary improvements – we encourage both patients and visitors to tell us about their experience with JHAH. Have your say by talking to members of staff who have cared for you, and by taking our patient satisfaction survey sent to you via SMS 72 hours after your discharge from hospital.

About us

If you would like to discover more about JHAH, and explore our proud history and leadership, please visit our About Us page

To find out more about the clinics and services offered at JHAH facilities, visit our Primary Care pages

Download a full list of the services offered by JHAH

Log in to MyChart