Patient and Family Rights and Responsibilities
At Johns Hopkins Aramco Healthcare (JHAH), we aim to drive and enhance the wellbeing of the community in an environment of growth and learning by providing innovative, integrated and patient-centered care.
JHAH recognizes and supports the rights of patients and families in accordance with applicable Saudi Arabian laws,
Ministry of Health requirements and JHAH policies.
Patient & Family Rights
Respect, Dignity and Safety
- To be treated with dignity, compassion, respect and sensitivity to your culture, beliefs and values.
- To receive safe, high-quality care from qualified healthcare professionals in a secure and respectful environment.
- To be protected from all forms of abuse, neglect, exploitation, harassment, discrimination, retaliation, physical assault or violence by staff, visitors or other patients.
Privacy and Confidentiality
- To privacy and confidentiality of your care, medical information and examinations, procedures and treatments.
Information and Communication
- To be informed about hospital policies, rules and regulations relevant to your care and safety.
- To receive information about your health condition, diagnosis, proposed care and treatment, expected outcomes, treatment alternatives, benefits, risks and potential side effects and to have sufficient opportunity to discuss these with your healthcare team.
- To receive information in a manner and language you understand, including interpretation services when needed, including language interpretation and communication assistance for hearing, speech, visual or cognitive needs.
- To be informed about how to contact care providers in case of an emergency.
- To request access to your health information and medical records.
- To receive information regarding any financial implications of your care and available payment or coverage options when applicable.
Participation in Your Care
- To participate in decisions about your care and treatment, including involving family members of your choice, seeking a second opinion and accepting or refusing treatment.
- To identify and involve a family member, caregiver or support person of your choice in your care and decision-making, as appropriate.
- To receive adequate information and provide informed consent before procedures, treatments or other interventions.
Your Healthcare Team
- To know the identity, role, qualifications and specialty of the healthcare professionals involved in your care.
- To be informed when students, trainees, residents or researchers participate in your care.
- To receive information about research activities involving your care and to voluntarily agree or decline participation without affecting the quality of care you receive.
Referrals and Continuity of Care
- To know when and why you are being referred or transferred to another department, specialty, healthcare facility or hospital, including available options when services are not available at JHAH.
Concerns, Feedback and Advocacy
- To voice concerns or complaints about your care and receive a timely review and resolution without fear of retaliation or compromise of care, treatment or rights.
- To ask healthcare workers about infection prevention and safety measures and to report health, safety or environmental concerns.
Comfort, Spiritual and Supportive Care
- To have your pain assessed and managed appropriately and to receive compassionate, respectful care, including at the end of life.
- To request spiritual and religious support.
- To have your preferences regarding end-of-life care (God forbid) respected in accordance with applicable laws and hospital policies.
Patient & Family Responsibilities
Respect for Others
- To treat staff, patients and visitors with dignity, courtesy and respect.
- To respect the privacy, rights and wellbeing of others, including complying with restrictions on photography and recording.
Visitor and Support Rights
- To receive visitors and support persons in accordance with hospital policies and clinical considerations.
Your Health Information and Care
- To provide accurate and complete information about your health, medical history and factors that may affect your care.
- To participate in your care, follow agreed treatment plans and instructions and complete discharge arrangements when medically cleared to leave.
Appointments and Services
- To schedule, keep and cancel appointments in a timely manner.
- To understand that certain services may require referral to another healthcare facility.
Safety and Hospital Policies
- To follow hospital policies, procedures and safety requirements, including those related to visiting, smoking, use of equipment and safe use of hospital facilities.
- To safeguard your personal belongings.