Patient Rights

Patient and Family Rights and Responsibilities

At Johns Hopkins Aramco Healthcare (JHAH), we aim to drive and enhance the wellbeing of the community in an environment of growth and learning by providing innovative, integrated and patient-centered care.

JHAH recognizes and supports the rights of patients and families in accordance with applicable Saudi Arabian laws, Ministry of Health (MOH) requirements, and JHAH policies. This document outlines those rights and responsibilities while receiving care at JHAH.

You have the right:

To be treated with dignity, compassion and respect for your culture.
To privacy and confidentiality of care and information.
To receive medically indicated care and information in a confidential manner.
To receive skilled care from qualified professionals in a safe, private environment.
To participate (with family, if you choose) in all aspects of your health care and decisions as permitted by JHAH policies and Saudi Arabian law.
To receive information in a manner and language you understand.
To receive interpretation services when language barriers exist.
To request a second opinion without compromising your care, treatment or service.
To refuse recommended treatment, or leave the hospital against medical advice, but you must accept responsibility for the consequences of that decision.
To voice a concern over your care and to receive a timely response without influence to your treatment or any other rights.
To be protected from physical assault by visitors, other patients and staff.
To be informed about your medical condition, any confirmed diagnosis, and the planned care and treatment(s).
To be informed about the expected outcome of care and treatment, and any unanticipated outcomes.
To be informed about treatment alternatives, benefits, risks, and possible side effects.
To know the identity of the physician or other health practitioner responsible for your care.
To know the names, roles, and specialties of the healthcare professionals involved in your care
To be informed when students, trainees, residents or researchers participate in your care
To have privacy during examinations, procedures, and treatments, with no unrelated persons present unless authorized by the patient or required for clinical purposes
To have sufficient opportunity to discuss your condition, treatment plan and concerns with the healthcare team
To know the procedures or treatment measures proposed for your condition
To know the reason for referral to another department, specialty, healthcare facility or hospital
To have your pain assessed and managed appropriately in a compassionate and caring way, and to receive respectful compassionate care at the end of life
To ask healthcare workers about infection prevention measures, including hand hygiene practices
To be informed of how to contact care providers in case of emergency
To a response on request for spiritual and religious support
To be informed of available transfer or referral options when required services are unavailable at JHAH, in accordance with applicable regulations
To report health and safety concerns, including violations of the hospital smoking policy

You have responsibilities:

To treat staff, patients and visitors with respect, courtesy and dignity
To make, keep and cancel appointments in a timely manner
To provide accurate and complete information about your health and anything that affects it
To participate in medical care planning and to follow all instructions during treatment and continuing post-discharge This includes leaving JHAH after discharge procedures are complete
To respect the privacy of others. NOTE: No photography is permitted at JHAH without prior written permission
To respect that patients will be treated based on the urgency of their medical needs
To safeguard all valuables you bring to JHAH
To understand that some services are not available at JHAH. As a result, you may be referred to another hospital
To follow all hospital policies and procedures (e.g., visiting hours, smoking policy, use of electrical equipment and safety of belongings)
To use hospital facilities and equipment safely