ABSHER..
Your voice deserves attention.
Ensure your voice is heard, your rights are known and your experience is met with the care and support it deserves.
Whether you have feedback, a concern, a question, or a suggestion, we are here to listen, support, and facilitate communication with the relevant teams.
How We Can Help You:
- Addressing patient concerns, complaints, compliments and suggestions
- Promoting patient and family rights and responsibilities
- Facilitating communication with healthcare teams and departments
- Assisting patients in navigating healthcare services and resources
- Supporting requests for physician changes and second medical opinions
- Coordinating family meetings when needed
- Recognizing and sharing staff appreciation from patients and families
- Advocating for patients and enhancing the overall patient experience
- Requesting adjustments to JHAH services to meet the needs of persons with disabilities or special needs
Where we are
If you're staying with us, our Patient Relations team visits the wards during inpatient rounds. You can raise any concern, question, or feedback about your care directly with us then.
Marhaba, meaning “welcome” in Arabic, is here to make your arrival at JHAH warm, seamless and supported. As one of the first teams you meet, Marhaba provides practical help, clear information and a reassuring presence to make your visit easier and more comfortable.
How Marhaba Supports You
Marhaba offers quick, friendly assistance to help you move confidently through your visit:
- Arrival support at entrances, including assistance with questions and immediate needs.
- Wayfinding guidance with directions to clinics, services and departments.
- Real-time assistance to address inquiries and share feedback with the relevant
Where You Can Find Us
- Main Entrance
- Building 61 entrances and corridors
- Primary Care Clinic
- Eye Care Center
- Pediatrics Center
- Oncology Center of Excellence
- Rehabilitation Center
Where we are
If you're staying with us, our Patient Relations team visits the wards during inpatient rounds. You can raise any concern, question, or feedback about your care directly with us then.
Marhaba, meaning “welcome” in Arabic, is here to make your arrival at JHAH warm, seamless and supported. As one of the first teams you meet, Marhaba provides practical help, clear information and a reassuring presence to make your visit easier and more comfortable.
How Marhaba Supports You
Marhaba offers quick, friendly assistance to help you move confidently through your visit:
- Arrival support at entrances, including assistance with questions and immediate needs.
- Wayfinding guidance with directions to clinics, services and departments.
- Real-time assistance to address inquiries and share feedback with the relevant
Where You Can Find Us
- Main Entrance
- Building 61 entrances and corridors
- Primary Care Clinic
- Eye Care Center
- Pediatrics Center
- Oncology Center of Excellence
- Rehabilitation Center
Get in touch
Email us at patientrelations@jhah.com
MyChart
If you have a MyChart account, you can send us a message through MyChart.
