Visitor Information

Only two visitors per inpatient at the bedside at a time.

Pediatric patients

The parents or guardians are allowed to visit, and no more than two adults are allowed at the bedside at a time.

Critically ill and end-of-life

Two visitors are allowed at the bedside at a time for patients at end-of-life or critically ill, as indicated by the treatment team. Exceptions to accommodate more visitors may apply.

All visitation exceptions require approval before the visit. Please contact Admission & Discharge for clearance and approval from the unit charge nurse.

One visitor is allowed per patient undergoing urgent/emergency surgery.

When the patient is about to be moved to the procedure room, the visitor/escort should wait outside the hospital. When the patient is ready to go home or be admitted, the visitor/escort will be contacted and asked to return to the hospital and get updated on the patient's status.

One visitor is allowed at the bedside during emergency treatment.

Two patient-preferred visitors are allowed at the bedside to support during the birthing process (After delivery, the visitors can accompany the patient to the Mother & Baby unit and follow the inpatient visiting guidelines afterward.

Inpatient

Two visitors at the bedside at a time are allowed to be with a patient to accompany the patient upon discharge.

Outpatient - hospital-based invasive procedures

For outpatient hospital-based invasive procedures, including surgery/moderate sedation. One visitor is allowed to accompany the patient for hospital discharge.

Physical or cognitive assistance

One visitor is allowed per patient for patients who need physical or cognitive assistance.

Rehabilitation

One visitor is allowed to support the patient in the rehabilitation unit.

Oncology Treatment Center

No visitor/escort is permitted in our cancer care infusion clinic due to increased risk to immunocompromised patients; visitors must wait outside the hospital or in designated areas per instruction from the treatment team. Escorts will be contacted to return to the hospital.

All Other Clinics

Patients who require physical or cognitive assistance. One escort is allowed per patient.

Family members or friends are encouraged to follow infection control measures while waiting in the lobbies or common areas, including any/all common spaces, cafeteria, and food court within the care location.

Patients who have tested positive for COVID-19, will not be allowed to have visitors.

Visitors at JHAH are advised to follow the below Infection preventive measures. Failure or inability to comply with these directions will require immediate exit from the hospital or clinics.

Face masks

All visitors must wear a face mask in high-risk areas in the healthcare facility. 

High-risk areas:

• Emergency departments
• Respiratory isolation areas
• Medical/surgical step-down units (3A/B in Dhahran)
• All Intensive care units (medical, cardiac, surgical, adult, pediatric, neonates) 
• Operating rooms 
• Isolation wards (such as 4A in Dhahran)
• Oncology Clinic
• Hemodialysis clinic

It is highly recommended to wear a mask in all other hospital areas.

Hand hygiene

All visitors must maintain hand hygiene and infection control protocols throughout the duration of their visit.