MyChart Hello Patient

With MyChart’s Hello Patient, you can use your smartphone to let us know that you have arrived for your appointment. Now, you can skip the line at reception while maintaining a safe distance. All you have to do is walk into the waiting room, have a seat, and wait for your clinician to call your name.

How does Hello Patient work?

Using geolocation capabilities, Hello Patient detects when you arrive for an appointment at JHAH.

Once you have enabled Hello Patient and allowed location sharing on your device, you will be sent a notification when you arrive at JHAH for your appointment.

Please note: Check-in will only be available within 30 minutes of your appointment time and you must be close to the location of your appointment.

What do I need to use Hello Patient?

The most up-to-date MyChart application
Updated personal information (mobile number)
Internet connection
Location services enabled

If your mobile number is not listed in your record, you will be asked to approach the reception to complete the check-in process.

How do I set up my device to use Hello Patient?

For Hello Patient to work, you must install the MyChart app on your Android or iOS device, and your location sharing status should be set to "Always" (iOS) or "Allow all the time" (Android).

For step-by-step instructions on how to use Hello Patient, download the Hello Patient guide

Am I eligible?

All MyChart users attending appointments at JHAH Dhahran are eligible to use Hello Patient.

MyChart Support

In Kingdom

800-305-4444

Out of Kingdom

+966-13-870-3888

If you need help registering with MyChart, or would like more information on the service, call our Centralized Contact Center and select option eight (during working hours).

MyChart apps

The JHAH MyChart apps – one-tab easy access to manage your health.

JHAH MyChart is available for Apple iOS and Android devices.