العربية MyChart

MyChart Video Visit

In response to the elevated risk level of COVID-19, JHAH has accelerated the launch of MyChart Video Visit, offering you secure, virtual face-to-face interactions with a primary care physician from the comfort of your own home. MyChart Video Visit is now being offered for Primary Care.

  • Patients with an active MyChart account
  • Patients aged 12 and above
  • Patients who are not pregnant
  • Patients with access to a compatible device and strong and secure Wi-Fi/network connection

MyChart Video Visit is currently offered Sunday to Thursday, 8 to 11 a.m.

Scheduling a Video Visit on MyChart is no different than scheduling a regular appointment on MyChart and is currently being offered for Primary Care visits.

  • An active MyChart account
  • A Personal Computer (PC), a smartphone, or a tablet
    • Recommended browsers to use on your PC are Google Chrome or Firefox.
    • The ‘ExtendedCare Virtual Care Room’ application for first time mobile or tablet users from the App Store or Google Play
  • A strong and secure Wi-Fi/network connection

Prior to your visit, you will need to test your Video Visit link. We recommend that you test your link at least two days prior to your visit.

  1. Once your Video Visit is scheduled, log in to your MyChart account on the device you will use for your Video Visit
  2. Click on your upcoming MyChart Video Visit
  3. Click on the ‘Self-Test’ button and follow the steps displayed to ensure you are set-up and ready for your Video Visit
  4. If you are unable to successfully test your connection, you may need to test using another device

Please note: If you do not call within your scheduled time, you will not be seen as the doctor is scheduled with other patients.

  • Find a place that is well-lit (so that your doctor can see you) and where you can talk freely
  • Log in to your MyChart account 15 minutes before your visit and click ‘Begin Video Visit’
  • Make sure your device is fully charged or you have a charger at hand

MyChart Video Visit Support

As with any new and emerging technology, there may be some connectivity challenges to overcome. If you need help with your Video Visit, please contact:

MyChart Help Desk

If you don’t require a visit but need medical advice

  • For medical questions related to COVID-19, or questions about your health, our caring and expert physicians and nurses can help. Call 800-305-4444, option three (Sunday to Thursday, 7 a.m. to 3 p.m.)
  • If you would like to communicate with your healthcare team, you can use MyChart to message them.
MyChart