العربية MyChart

MyChart Video Visit

In response to the elevated risk level of COVID-19, JHAH has accelerated the launch of MyChart Video Visit, offering you secure, virtual face-to-face interactions with a primary care physician from the comfort of your own home. MyChart Video Visit is now being offered for Primary Care and Psychiatry.

Box Out: Primary Care

Primary Care

Primary Care Video Visit is a great fit for

  • patients with an active MyChart account
  • adult and pediatric (Dhahran) patients

Booking a Primary Care Video Visit in MyChart is no different than booking a regular visit in MyChart.

Box Out: Specialty Care

Specialty Care

Specialty Care Video Visit is a great fit for patients with

  • an active MyChart account
  • follow-up or medication refill appointments

MyChart Video Visits are currently not available for Obstetric or Ophthalmology patients. 

*JHAH policy requires a parent/guardian to be present during a Video Visit for patients younger than 18 years of age.

  • An active MyChart account
  • A Personal Computer (PC), a smartphone, or a tablet
    • Recommended browsers to use on your PC are Google Chrome or Firefox.
    • The ‘ExtendedCare Virtual Care Room’ application for first time mobile or tablet users from the App Store or Google Play
  • A strong and secure Wi-Fi/network connection

Prior to your visit, you will need to test your Video Visit link. We recommend that you test your link at least two days prior to your visit.

  1. Once your Video Visit is scheduled, log in to your MyChart account on the device you will use for your Video Visit
  2. Click on your upcoming MyChart Video Visit
  3. Click on the ‘Self-Test’ button and follow the steps displayed to ensure you are set-up and ready for your Video Visit
  4. If you are unable to successfully test your connection, you may need to test using another device or cancel the appointment

Please note: If you do not call within your scheduled time, you will not be seen as the doctor is scheduled with other patients.

  • Find a place that is well-lit (so that your doctor can see you) and where you can talk freely
  • Log in to your MyChart account 15 minutes before your visit and click ‘Begin Video Visit’
  • Make sure your device is fully charged or you have a charger at hand

Video Visits - hear it from our patients

With just a few online clicks from my home in Dhahran, I had booked myself on a virtual visit to Johns Hopkins Aramco Healthcare for an online consultation with a human doctor of my choice.

Besides the safety offered by online consultations, there are other benefits — not needing to travel, wait in waiting rooms, and the convenience and simplicity of what feels like a Face-Time session.

MyChart Video Visit Support

As with any new and emerging technology, there may be some connectivity challenges to overcome. If you need help with your Video Visit, please contact MyChart Help Desk on 800-305-4444, extension 8 (during working hours).

If you have a customer service concern, please contact Patient Relations or call 800-305-4444, extension 6 (during working hours).

Do you need medical advice?

If you don’t require a visit but need medical advice

  • For medical questions related to COVID-19, or questions about your health, our caring and expert doctors and nurses can help. The Care Line is open Sunday to Thursday, 7 a.m. to 9 p.m. Call 800-305-4444, option 3 
    • To speak to a clinician on the COVID-19 Care Line, press 1
    • To speak to a nurse about your health, press 2
  • If you would like to communicate with your healthcare team, you can use MyChart to message them.

 

MyChart