Patient Relations
January 2020 – Johns Hopkins Aramco Healthcare (JHAH) has been accredited as one of only three healthcare organizations in the Kingdom with Mowaamah ‘Gold’ certification. Mowaamah is an accreditation by the Ministry of Labor (MOL) and Social Development designed for organizations who wish to enhance their work environments to be comprehensive and more supportive of persons with disabilities. Organizations awarded ‘Gold’ certifications have a 70 – 100 percent compliance level, JHAH is 93 percent compliant.
This year JHAH’s Chief Executive Officer, Dr. Daniele Rigamonti, announced his commitment to providing an inclusive and adaptive environment for everyone, including patients, family members, visitors and employees. He said “At JHAH, we established a Person-Centered Care (PCC) committee and a sub-committee for Persons with Disabilities (PwD) to facilitate person-centeredness at our organization and make it sustainable. Our strategy is aligned with the Kingdom’s Vision 2030 as we strive to enable everyone, including persons with disabilities, to be integrated and independent. We are determined to provide an accessible, inclusive environment that provides suitable education, job opportunities and staff retention without discrimination.”
At JHAH, the sub-committee for PwD provides oversight to the JHAH Disability Supportive Improvement Plan (DSIP) to ensure that JHAH’s governance, recruitment policies, premises, products, services, equipment and training programs are inclusive for persons with disabilities.
"The high score reflects your commitment to enhance your work environment to be a friendly environment for PwD. Also, I would like to thank you and your team for the impressive work that was put into this initiative", said Musaad Alqadhi, Ministry of Labor and Social Development, Mowaamah Certification Program Auditor.
“This is a call for healthcare organizations to join us in providing an accessible future for all,” said Hadi Al Irjan, Chairman, PwD Sub-Committee. He added, “We are proud to be associated with this noble initiative. To us, it is all about going through the journey to create sustainable change in our environment and not just about receiving the accreditation”.
JHAH is among the few healthcare organizations kingdom-wide that chose to pursue this MOL initiative and to reflect its standard in its policies, processes and day-to-day procedures to create a sustainable culture.
Johns Hopkins Aramco Healthcare persons with disabilities - accessible services
Mowaamah is a licensing system is a voluntary option for the enterprises who wish to develop their work environments to be comprehensive and more supportive of people with disabilities by obtaining an authorized certificate.
JHAH is committed to reshape its culture and become a more person-centered organization where all staff, patients and families have their needs and desires heard and addressed. Person-centered care yields internal, external, and cultural benefits to healthcare organizations. It improves satisfaction with the entire healthcare experience by engaging patients, families and all levels of employees, aligning with today's mandate for better population health management and improving organizational performance in quality, safety and experience.