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JHAH maintains “Gold” Status in Mowaamah Certification for Persons with Disabilities Inclusive Work Environment

December 2021

JHAH has been re-accredited and maintained Mowaamah “Gold” standing with a high score of 99%.

Mowaamah is an accreditation by the Ministry of Labor and Social Development designed for organizations who wish to enhance their work environments to be comprehensive and more supportive of persons with disabilities. Organizations awarded “Gold” certifications have a 70 - 100 percent compliance level, JHAH is 99% percent compliant.

JHAH’s COO, Salem Al Shehry announced the organization’s continuous commitment to providing an inclusive and adaptive environment for everyone, including patients, family members, visitors and employees. “In harmony with Saudi Vision 2030, JHAH endeavors to enable everyone, including persons with disabilities, to be integrated, independent and to feel respected. We are determined to provide an accessible, inclusive environment at JHAH, where education, job opportunities, and staff retention are conducted without discrimination.”

The Persons with Disabilities sub-committee continued its commitment to facilitate person-centeredness at our organization and make it sustainable. “For us, the certification is a mean to an end, our focus is the patient journey, creating the right changes in our environment for better support and accessibility” said Tatiana Mezerhane, Chairperson, PwD Sub-Committee.

At JHAH, the sub-committee for PwD provides oversight to the JHAH Disability Supportive Improvement Plan (DSIP) to ensure that JHAH’s governance, recruitment policies, premises, products, services, equipment and training programs are inclusive for persons with disabilities.

JHAH is among the few healthcare organizations kingdom-wide that chose to pursue the MOL’s initiative and to reflect its standard in its policies, processes and day-to-day procedures to create a sustainable culture.

About Mowaamah

Mowaamah is a licensing system is a voluntary option for the enterprises who wish to develop their work environments to be comprehensive and more supportive of people with disabilities by obtaining an authorized certificate.

About Person-Centered Care at JHAH

JHAH is committed to reshape its culture and become a more person-centered organization where all staff, patients and families have their needs and desires heard and addressed. Person-centered care yields internal, external, and cultural benefits to healthcare organizations. It improves satisfaction with the entire healthcare experience by engaging patients, families and all levels of employees, aligning with today's mandate for better population health management and improving organizational performance in quality, safety and experience.

Some of the projects that were implemented over the last three years

  • JHAH acquired a small handheld device called VictorReader Stream that allows users to convert text to audio which is useful for persons with visual impairment or low-vision.
  • All clinic receptions have been renovated to have a lower desk to accommodate persons with physical disabilities who are using wheelchairs.
  • JHAH acquired a large braille printer that converts text files into braille in both Arabic and English. Important frequently used documents such as consent and admission forms will be made available as needed.
  • New renovated accessible waiting areas, washrooms, and corridors with rails were added to JHAH facilities.
  • Increased parking for persons with disabilities throughout the organization were added.
  • Executed MyWay navigation app voice prompts and accessible routes option. MyWay is JHAH’s navigation technology through the Dhahran Health Center.
  • Continued training programs for front-line staff at JHAH.
  • Introduced Microsoft Narrator, an assistive technology to make the JHAH workplace more accessible.
  • Added auto-generated subtitles to the recordings of virtual all staff internal meeting.
  • Continued the commitment for barrier-free recruitment process.
  • Included persons with disabilities in our Person-Centered Care Committee and Patient and Family Advisory Councils.

 

How to become a patient at JHAH

Box Out: Dhahran

Dhahran

Find out more about how to become a patient at Dhahran.

Register at Dhahran

 

Box Out: Al-Hasa

Al-Hasa

Find out more about how to become a patient at Al-Hasa.

Register at Al-Hasa

 

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