Global Top 3% Ranking for KLAS Pinnacle Award
June 30, 2026
A Sustained Standard of Excellence
Johns Hopkins Aramco Healthcare (JHAH) has been recognized as one of the top 3% of health systems worldwide after earning the KLAS Arch Collaborative Electronic Health Record (EHR) Experience Pinnacle Award for both physicians and nurses. This achievement builds on the recognition of 2024 and reflects a sustained standard of excellence driven directly by clinician experience.
JHAH’s performance in the KLAS survey reflects exceptionally strong clinician experience with the EHR, with results demonstrating both consistency and depth across care teams. Key findings include:
- Overall Net EHR Experience Score (NEES): 78.6, indicating a high and steady level of clinician satisfaction
- Physicians’ NEES: 73.4, well above the global Pinnacle Award threshold of 60.0
- Nurses’ NEES: 84.9, exceeding the global threshold of 75.0 and showing strong alignment across frontline teams
- Benchmark base: global averages from more than 166,000 clinicians, where physicians average 23.4 and nurses 47.3
Taken together, these results highlight the exceptional strength of JHAH’s EHR environment and the high level of trust clinicians place in the system as part of their daily practice.
What the Results Mean for Clinical Practice
KLAS Research surveys tens of thousands of clinicians worldwide each year to assess whether the EHR supports safe, efficient and patient-centered care. Their evaluations focus on reliability, workflow efficiency, patient safety and the system’s ability to support informed clinical decision-making. JHAH’s performance places it among the highest-rated organizations globally, underscoring the strength of its clinical and digital ecosystem.
This recognition also reflects years of consistent progress. JHAH has maintained Epic’s highest Honor Roll designation for five consecutive years and achieved Level 10 Gold Stars for four years, demonstrating a long term commitment to listening to clinicians, addressing challenges and continuously enhancing the EHR experience.
“This achievement reflects the voice of our clinicians and the daily reality of their work,” said Dr. Howard Podolsky, Chief Executive Officer. “When we invest in tools that truly support our teams, we elevate the quality, safety and consistency of care for every patient we serve.”
A Recognition Rooted in Patient-Centered Care
An effective EHR directly supports better patient care. When documentation is streamlined, nurses spend more time at the bedside. When ordering workflows are intuitive, physicians can make timely decisions. When alerts are meaningful, patient safety is strengthened. These improvements may not always be visible to patients, but they shape every interaction and outcome.
This global ranking affirms JHAH’s commitment to delivering high-quality, patient-centered care supported by systems that enable clinicians to perform at their best.