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Becoming a Patient

Becoming a JHAH healthcare recipient 

Welcome to Johns Hopkins Aramco Healthcare (JHAH). We are proud to offer a warm and professional approach to your care, and excellent facilities for you and your family, along with world-class expertise and service. From the provision of a Primary Care physician, to specialist treatment, healthcare programs and pharmacy and laboratory services, we are here to help your health and wellbeing at every stage of life.

To benefit from our complete set of healthcare services, you will first need to be registered with us, have a Primary Care physician assigned to you, and schedule your first appointment. This process should only take a few minutes. 

Box Out: Dhahran

Dhahran

Find out more about how to become a patient at Dhahran.

Register at Dhahran

Download our Dhahran services and car parking map

 

Box Out: Al-Hasa

Al-Hasa

Find out more about how to become a patient at Al-Hasa.

Register at Al-Hasa

Download our welcome guide to Al-Hasa

 

Registering with a JHAH health center

Saudi Aramco employees

How to register you and your eligible dependent(s):

  1. On the Saudi Aramco corporate portal, go to myhome

  2. Click on My Information

  3. Select My Family

  4. Select the individual to be registered, then click on Change Medical Provider

  5. Once you click on Change Medical Provider, you can select a Johns Hopkins Aramco Healthcare health center

  6. You will receive an email notification in your Saudi Aramco email inbox to con­firm

Before your first appointment 

Once you have been registered, you will be ready to begin your healthcare journey with JHAH. Whether or not you require medical attention straightaway, we advise you to start with selecting your Primary Care physician.

You can choose your Primary Care physician in one of the following ways:

  1. Browse through your area’s available physicians in our physician directory and request your preferred physician. You need to provide a few personal details and submit the request online. We will confirm your request by email and send you an update as soon as your request has been processed

  2. Sign up to our online health portal, MyChart. Providing an intuitive user experience, MyChart enables you to manage your medical profile at any time, and from any place – as long as you have an internet connection. To send us a request for available physicians, go to: Messaging > Message Center > Contact Customer Service. Select PCP Change Request and send your request 

  3. By visiting the reception desk at your nearest Primary Care clinic 

Please note: If you wish to change your assigned physician at any time, you will need to provide valid justification using one of the contact options above. Your request will be reviewed, and you should expect an answer within one month.

Scheduling your first appointment

When you need to arrange a first meeting with your Primary Care physician, you can do this by either:

  • Signing up to our online health portal, MyChart. Select: Appointments and Visits > Schedule an Appointment, and you will be able to choose from the available time slots. If your physician is not available at your preferred time you have the option to schedule an appointment with another physician from your Care Team 

  • Calling our Centralized Contact Center on 800-305-4444 (in Kingdom) or +966-13-870-3888 (out of Kingdom). Our call agents are available Sunday through Thursday between 7 a.m. and 4 p.m.

On the day of your appointment, please arrive 15 minutes before your scheduled slot to allow time to register with the reception (see timely arrival FAQs below). If you are unable to attend, please cancel as per the instructions on your appointment notification. This will enable our doctors and clinical staff to provide care to others.

Please bring any medication you are currently taking. If you are bringing your child to see a doctor for the first time, please carry their available medical reports and immunization records, and make sure that they are accompanied by a guardian.

You do not need to make an appointment to visit our Walk-in Care Clinics. However, please be aware that you may have to wait longer to be seen.

To make an appointment at one of our specialty clinics, you will need a referral from your Primary Care physician. Referrals are based on medical need.

Timely arrival FAQs

Any patient who registers late at reception for their scheduled Primary Care appointment will be advised to reschedule.

No, currently this policy only applies to Primary Care.

No, it is the responsibility of the patient to reschedule their appointment.

Late arrival at appointments has a significant impact on your access to care. This policy has been implemented to ensure the best possible use of JHAH resources, and to improve our ability to provide the right care at the right time. Accommodating someone who is late has potentially severe consequences for other patients.

You can request medication refills and access information about your medications through MyChart.

If you have not registered for MyChart, sign up now 

Alternatively, you can visit our Medication Management Clinics at your nearest JHAH health centre.

To cancel or reschedule an appointment, please use MyChart or call our Centralized Contact Center on 800-305-4444 (in Kingdom) or +966-13-870-3888 (out of Kingdom).

To enable us to allocate your vacated appointment slot to another patient, we request that you give us 24 hours’ notice of your cancellation.

You can contact our Patient Relations team, by calling our Centralized Contact Center on 800-305-4444 (in Kingdom) or +966-13-870-3888 or filling out the form below. Patient Relations offices can be found in various locations around JHAH’s sites.

Fill in the form

More hospital information

About MyChart

Your online health portal

JHAH MyChart empowers you to manage your healthcare through an easily accessible online portal. You can view a summary of your clinic visits, receive reminder notices for important preventive health actions and even improve your medication management.

MyChart