العربية

MDF patient services

Did you know that the Saudi Aramco healthcare coverage includes the option for eligible employees and their dependents, who are registered with a JHAH network provider, to have selected surgical services at JHAH?

At JHAH we offer an outstanding level of care in a healing environment, delivered by a team of healthcare professionals. We are a teaching hospital and our clinicians stay up-to-date with the latest evidence-based developments through education and training. 100 percent of our consultants are western board certified.

Do you want to know more? You can request a call-back from our team and we will walk you through the process and eligibility criteria.

Request call-back

Patient Relations

If there is a matter you wish to discuss with us in more detail – whether that is positive feedback about a member of staff who has “gone the extra mile” in caring for you, or something you feel we could have done better, our multilingual Patient Relations team would like to hear from you.

Contact us by calling our Centralized Contact Center on 800-305-4444 (in Kingdom) or +966-13-870-3888; writing to us; or by dropping into one of our Patient Relations offices, which can be found across our sites (ask at your local health center’s reception for details).

Our Patient Relations office is open from Sunday to Thursday, from 7 a.m. to 4 p.m. If you need to speak with us urgently out of hours, speak with a unit charge nurse.

Your voice can make a change

We are committed to providing you with the very best care and hospitality at all times. To help us achieve this – and make any necessary improvements – we encourage both patients and visitors to tell us about their experience with JHAH. Have your say by talking to members of staff who have cared for you, and by taking our patient satisfaction survey sent to you via SMS 72 hours after you’re discharge from the hospital.

About us

If you would like to discover more about JHAH, and explore our proud history and leadership, please visit our About Us page