Telehealth

• Accessible Care: Healthcare for those with limited mobility.
• Ultimate Convenience: Skip the hassle of travel, traffic, parking and long wait times.
• Broad Spectrum of Care: Addresses a variety of healthcare needs, all from the comfort of your home.
• Quick & Timely: Quick access to medical advice.
• Proactive Health Management: Stay on top of your health with ease.

Our primary care and pediatric primary care physicians can support you with:

• Treatment for common illnesses
• Counseling and education
• Addressing mental health issues
• Assessing symptoms and conditions
• Providing expert advice on healthcare options
• Answering queries regarding laboratory test results
• Providing prescriptions on a case-by-case basis, depending on the patient’s condition
• Support with prescription refills for existing and non-controlled medications (unless the patient has not had a primary care visit in the last six months, in which case an in-person primary care appointment is required per standard practice)

• Requesting Lab tests or diagnostics as indicated

We can provide referrals to physiotherapy and occupational therapy as part of the treatment plan.

For referrals to other specialty services or starting new medications for newly diagnosed chronic conditions, please book an in-person appointment through MyChart.

With extended clinic hours at all Primary Care clinics - 7 a.m. to 9 p.m., Sunday through Thursday - more appointment slots are available to ensure you receive timely care.

You will need to be registered in MyChart. If you are not registered, click here for instructions.

Book an Appointment 24/7

Once registered, you can book a telephone or video appointment through MyChart or by calling 800-305-4444. Appointments are available 24/7 with a primary care physician for adults or a pediatric primary care expert for children.

 Pediatric Telehealth Visits

JHAH policy requires a parent or guardian to be present during a telephone visit for all patients under 18 years of age.

 Click here for a step-by-step process to book an appointment in MyChart.

 Direct Calls

Registered patients can connect directly with a primary care physician – no appointment needed - by calling 800-305-4444.

To better serve our patients and provide greater flexibility, we’ve expanded our Direct Call Service for both adults and pediatrics:

• Sunday – Thursday: 12 p.m. to 7 a.m. the following day.
• Weekends & Holidays: 7 p.m. to 7 a.m. the following day.

This service provides additional support for patients who may have difficulty securing appointments during regular clinic hours. It also ensures immediate assistance for children, helping to reduce unnecessary worry and avoid late-night trips to Urgent Care Unit or the Emergency Department.

Telephone

Click here for more information.

Video

Click here for more information.

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For appointments, you can choose your preferred primary care physician based on availability.

 For direct calls, you will be connected to the first available primary care physician who can assist with your needs and address your health concerns.

Call 800-305-4444 for assistance with making, changing, or canceling appointments, or manage them directly through MyChart.

If you are facing connectivity challenges, please contact the MyChart Help Desk at 800-305-4444, extension 1 (7 a.m. to 4 p.m.) or send a message at any time.

For customer service inquiries, please reach out to Patient Relations or call 800-305-4444 (7 a.m. to 4 p.m.).