Patient Relations
March 2020 - Johns Hopkins Aramco Healthcare (JHAH) has been awarded gold certification for excellence in Person-Centered Care by Planetree International. This Person-Centered Care Certification® recognizes the organization’s achievements and innovation in the delivery of Person-Centered Care. JHAH is one of only 97 healthcare organizations worldwide to earn this prestigious certification and is the fourth in the kingdom and largest healthcare organization in the Middle East to be certified to date.
Gold certification for excellence in person-centered care represents the highest level of achievement in person-centered care grounded in quantitative evidence and standards. Person-centered healthcare values the active participation of staff, patients, and their families throughout the healthcare process with a strong emphasis on partnership, compassion, transparency, inclusion, and quality.
There is a growing body of scientific research connecting patient and family engagement to improved health outcomes. The JHAH journey to person-centered care certification started in 2018, when JHAH committed to improve the entire healthcare experience by engaging patients, families, and all levels of staff.
“Becoming a person-centered healthcare organization requires reshaping our culture. The Gold Certification signals to JHAH’s patients and community that this is an organization where staff partner with patients and their families and where patient and family comfort, dignity, empowerment, and well-being are considered key elements of providing top-quality clinical care.” Being a person-centered healthcare organization is key to continuing to improve quality, safety and experience” stated Dr. Daniele Rigamonti, Chief Executive Officer JHAH.
Surveyors from Planetree were on-site at five JHAH facilities as part of the ‘Validation Visit’, February 16 – 20, 2020, to assess the organization’s achievements and commitment to the culture of person-centered care. The assessment criteria include the quality of patient-provider interactions, access to information, family involvement, and the physical environment of care. Importantly, the criteria also measure how the organization supports staff, opportunities for staff, patients, and whether families have a voice in the way care is delivered, and the ways in which JHAH is reaching beyond its walls to care for its community. As part of their assessment, the Planetree team interviewed focus groups that included frontline staff, clinical staff, and patients and their family members.
“We all played a role within our sphere of influence; understanding the anxiety of patients, acknowledging the concern of families and fulfilling the expectations of our colleagues. Collectively, we have changed and are changing the culture of our work environment and our lived experience” stated Dr. Amar Sattar, Co-Chairman of the JHAH Person-Centered Care Council.
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